Customer Service

Real Girls really does appreciate your business. To make your shopping experience as easy as possible we have provide this customer service information. If you need additional assistance, please contact us.


PAYMENT INFORMATION

Payment Options

Real Girls accepts American Express, Visa, MasterCard and Discover. We are unable to accept cash, money order, or CODs. 

Our transactions are protected by SSL technology assuring you a safe and secure online transaction.

Sales Tax

Sales Tax is included on all orders shipped within the State of California. The sales tax rate is 8.75%.  

SERVICES

Gift Messages

Real Girls offers complimentary gift messages. A personalized, handwritten gift message can be included with each delivery address. To add a gift message, enter the information during the checkout process.

Gift Box

Gift wrapping is available for each item. The present will be wrapped with premium paper and tied with a ribbon. To add a gift box, enter the information in the shopping bag or checkout process. There is an additional charge of $6.50 for each wrapped gift box ordered.

GIFT CERTIFICATES

Both Gift Certificates (paper) and E-Gift Certificates (electronic) are available from Real Girls. 

Gift Certificates

Real Girls gift certificates are paper gift certificates and will be sent via the shipping method selected during the checkout process. Gift Certificates are available in denominations of $25, $50, $75, $100, $200, and $500. 

E-Gift Certificates

Real Girls e-Gift Certificates are electronic gift certificates and will be sent via email.  E-Gift Certificates are available in denominations of $25, $50, $75, $100, $200, and $500. 

Redeeming Gift Certificates & E-Gift Certificates

Gift Certificates/E-Gift Certificates are only redeemable at Real Girls (www.RealGirlsLingerie.com). Select the items you would like to purchase and proceed to the checkout. During the checkout process you will be prompted to enter your gift certificate/e-gift certificate number.  This will allocate the certificate balance to your purchase.

To use multiple gift certificates/e-gift certificates in one order, please contact Real Girls Customer Service.

Checking the Balance of a Gift Certificate or E-Gift Certificate

You can check the balance of your Certificate amount in the Gift Card section of our website. The Certificate number is required to check the balance.

Terms & Conditions to use a Real Girls Gift Certificate or E-Gift Certificate

  • The recipient must use the internet to redeem the Certificate
  • The Certificate is only redeemable at the Real Girls website (www.RealGirlsLingerie.com)
  • Any unused balance will be available for future purchases using the same Certificate number
  • If the purchase exceeds the Certificate amount available, the balance must be paid for with a credit card to complete the purchase.
  • Certificates are not redeemable for cash.
  • Real Girls is not responsible for replacing lost or stolen an Certificates Number

RETURNS & EXCHANGES

Return Policy

We will accept your return of unworn, unwashed merchandise by mail. All returns must be accompanied by the valid order number. We will credit you for returns postmarked within 45 days in the form of payment. Returns more than 45 days after the purchase will be credited via an e-gift certificate. A merchandise exchange can also be processed. No returns or merchandise exchanges are accepted after 90 days starting at shipment date. A $3.00 return shipment credit will be granted on all orders and is included in the credit amount. Items indicted as final sale are not eligible for return.

Exchange

Exchanges are available within 90 days starting at shipment date.  If the total of value of the exchange is less than the total value of the returned item, you’ll receive the difference in value in the form of an e-gift certificate. If the total value of the exchange is more than value of the returned item, please include your credit card information to be charged for the difference. 

Quick Exchange

To replace an item as quickly as possible, you can use our Quick Exchange program by contacting us. We’ll place an exchange order, charging your credit card. Shipping will be provided free of charge using your original form of shipment. 

Processing Returns and Exchanges

To expedite returns and exchanges, it is preferred that you complete the return/exchange portion of your original packing slip and include this with your package. If this is not possible, you must include your order number with the return/exchange for processing. Returns/Exchanges without the order number may not be able to be processed.

SHIPPING & DELIVERY INFORMATION

Order Processing

In-stock merchandise is typically processed and shipped within 1 business day, following credit card authorization & verification.  

Mutliple Addresses Shipment

Real Girls allows you the option of shipping to multiple addresses when placing a single order.  During the checkout process, select the "Ship to Multiple Addresses" link.  Each address shipped to will incur a separate shipping and handling fee.

Shipping within the United States

Our store provides flat rate shipping based on the order and mailing option selected to US addresses including Alaska, Hawaii and FPO/APO addresses. 

  Standard
Shipping & Handling $4.50

 

Standard Shipping and Handling

Standard Shipping is shipped via USPS First Class Mail with an estimated delivery date of 8-10 business days; delivery schedule is not guaranteed.

International Shipping

Real Girls ships to most countries around the globe. If we are unable to process your order for any reason, we will contact you directly. We apologize, in advance, for any inconvenience this may cause.

Customs, duties, tariffs, taxes or other fees

The recipient is responsible for any custom, duties, tariffs, taxes or other fees that need to be paid to take delivery of your items. The shipping costs applied to your order does not include any of these fees. 

Real Girls will always specify the full value of orders on customs forms. We will not mark orders as gifts. This ensures that we will be able to replace your order, in the event that it is lost or damaged.

International Order Processing

In-stock merchandise is typically processed and shipped within 1 business day, following credit card authorization & verification.  During checkout you will be charged the US standard shipping rate, when your order is processed your shipping rate will be adjusted and the correct total will be charged

International Flat Rate Shipping

Our store provides International flat rate shipping based on your location. 

  Canada/Mexico Other Countries
Shipping & Handling $39.00 $49.00

International Shipping is shipped via USPS First Class Mail or Priority mail with an estimated delivery date of 8-21 business days; delivery schedule is not guaranteed.

Priority and Next Day shipping is not available for international orders.